Terms and Conditions of Use
VISUM
SAS registered at the RCS of Creteil (France) under the n° 898 855 036
Update : 2024.04.26
https://www.reversecontact.com/ (the "Site(s)")
Are published by the company
Reverse Contact (VISUM SAS), incorporated and registered in France 898 855 036 RCS CRÉTEIL
Registered Office : 14, boulevard de Brandebourg 94200 IVRY SUR SEINE (FR)
(the “Company” or “Reverse Contact”)
Contacts :
- Email : hello@reversecontact.com
- Postal address : 14, boulevard de Brandebourg 94200 IVRY SUR SEINE (FR)
The Site is hosted by OVH
SAS au capital de 10.174.560 € - RCS Lille Métropole 424 761 419
Registered Office : 2, rue Kellermann 59100 ROUBAIX (FR)
I. Purpose
Reverse Contact offers its users (the "Users") a service that allows them to update the data in their customer, prospect and supplier databases (the "Data") through various operations on the Data, such as cleaning, correction, synchronization, enrichment and organization of the Data.
The services offered by Reverse Contact (the "Services") are accessible through the Internet site https://www.reversecontact.com/
The purpose of these general terms and conditions is to define the terms and conditions of use of the Services offered on the Site as well as to define the rights and obligations Reverse Contact and the Users.
They are accessible and printable at any time by a direct link at the bottom of the Sites.
They may be supplemented, if necessary, by specific terms of use for certain Services, which supplement these general terms and conditions and, in the event of contradiction, prevail over them.
2. Access to the Site and Services
The Site and the Services are intended exclusively for professionals in the context of their activity.
In this context, the Services are thus accessible, subject to the restrictions provided on the Site:
- to any natural person with the power or authority to enter into commitments under these terms and conditions. A natural person who does not have full legal capacity may only access the Site and the Services with the agreement of his or her legal representative;
- to any legal person acting through a natural person who has the legal capacity to contract in the name and on behalf of the legal person.
3. Acceptance of the general conditions
The acceptance of the present general conditions is materialized by a checkbox in the registration form.
This acceptance must be full and complete.
Any conditional acceptance is considered null and void.
Anyone who refuses these terms and conditions must not use the Services.
4. Registration on the Site
4.1. To use the Services, the User must:
- either fill out the registration form available on the Site;
- or be registered with one of the third-party sites indicated on the Site and use his connection identifiers for said third-party site to register on the Site. In this case, he must provide Reverse Contact with any additional information requested.
The User expressly authorizes Reverse Contact to access his account data on the third-party site concerned.
In all cases, the User must provide Reverse Contact with all the information marked as mandatory. Any incomplete registration will not be validated.
Registration automatically leads to the opening of an account in the User's name (the "Account") which allows him to manage his use of the Services in a form and according to the technical means that Reverse Contact deems most appropriate for rendering said Services.
The User guarantees that all the information he gives in the registration form or that he provides through the third-party sites referred to above is accurate, up-to-date and sincere and is not misleading in any way.
He agrees to update this information in his Account in the event of modifications, so that they always correspond to the above-mentioned criteria.
The User is informed and accepts that the information entered for the purposes of creating or updating his Account is proof of his identity. The information entered by the User is binding upon validation.
4.2. The User can access his Account at any time after having identified himself using his login user.
The User undertakes to use the Services personally and not to allow any third party to use them in his place or on his behalf, unless he bears full responsibility.
He is likewise responsible for maintaining the confidentiality of his identifier, any access to the Site using the latter being deemed to have been made by the User.
The User must immediately contact Reverse Contact using the contact information mentioned herein if he notices that his Account has been used without his knowledge.
The User acknowledges Reverse Contact's right to take all appropriate measures in such a case.
5. Description of the Services
Reverse Contact offers a service for updating User Data through various operations on the data, such as cleaning, correcting, synchronizing, enriching and organizing the Data.
The Services are detailed on the Site, in a form and according to the functionalities and technical means that Reverse Contact deems most appropriate.
6. Duration and Termination of the Services
The Services are subscribed to in the form of a subscription (the "Subscription").
The Subscription begins on the day of its Registration and payment, for the duration subscribed by the User, which may be monthly or annual (the "Initial Period"), from date to date.
It is then renewed tacitly for successive periods of the same duration as the Initial Period (the "Periods"), from date to date, unless terminated by Reverse Contact or by the User, which may be done at any time.
Termination of the Subscription by the User is done directly through his Account.
Cancellation of the Subscription by Reverse Contact is done by sending an email to the User.
Any Subscription Period begun is due in its entirety.
The User may unsubscribe from the Services at any time.
Reverse Contact does not provide refunds to users who request cancellation of Services, regardless of the reason for the request. You may cancel your account at any time via email to Reverse Contact or in the Settings section of your account's dashboard. If you cancel paid Services, the cancellation will take effect at the end of your current billing period. Thereafter, Reverse Contact will cease charging you for paid services and will disable your paid account.
7. Financial conditions
The prices of the Services are indicated on the Site.
Unless otherwise indicated, the prices are expressed in USD and exclusive of tax.
Reverse Contact reserves the right, at its own discretion and according to the terms and conditions of which it shall be the sole judge, to propose promotional offers or price reductions.
9. Agreement of proof
The User acknowledges and expressly accepts:
- that the data collected on the Site and Reverse Contact's computer equipment are proof of the reality of the operations carried out within the framework of the present Terms and Conditions;
- that these data constitute the main method of proof accepted between the parties, in particular for the calculation of the sums owed to Reverse Contact
10. Obligations of the User
Without prejudice to the other obligations set forth herein, the User agrees to comply with the following obligations.
10.1. The User agrees, in its use of the Services, to comply with the laws and regulations in force and not to infringe the rights of third parties or public order.
10.2. The User acknowledges that he/she has read on the Site the characteristics and constraints, particularly technical, of all the Services. He is solely responsible for his use of the Services.
10.3. The User agrees to make strictly personal use of the Services. Consequently, he/she is prohibited from assigning, conceding or transferring all or part of his/her rights or obligations hereunder to a third party, in any manner whatsoever.
10.4. The User undertakes to provide Reverse Contact with all the information necessary for the proper performance of the Services. More generally, the User undertakes to actively cooperate with Reverse Contact for the proper performance of the Services.
10.5. Where the Data is stored on the servers of a third party service provider, such as Salesforce, Hubspot and Pipedrive, the User expressly authorizes Reverse Contact to access his Data, and where applicable his account on the service provider's site, and to carry out any operation on the Data that is necessary for the implementation of the Services, such as adding, modifying, deleting or merging the Data.
The User undertakes to take all useful measures and to provide Reverse Contact with all information necessary for this purpose.
The User acknowledges that the Services offer him an additional, non-alternative solution for processing, correcting and updating his Data and that this solution is not a substitute for other means that the User may have at his disposal to achieve the same objective.
10.7. The User is informed and accepts that the implementation of the Services requires that he be connected to the Internet and that the quality of the Services depends directly on this connection, for which he alone is responsible.
11. User's warranty
The User indemnifies Reverse Contact against all complaints, claims, actions and/or demands of any kind that Reverse Contact may suffer as a result of the User's breach of any of his obligations or guarantees under these general terms and conditions, and undertakes to compensate Reverse Contact for any damage that it may suffer and to pay all costs, charges and/or sentences that it may have to bear as a result.
12. Prohibited behaviors
12.1. It is strictly forbidden to use the Services for the following purposes:
- carrying out illegal, fraudulent activities or activities that infringe on the rights or security of third parties,
- undermining public order or violating current laws and regulations,
- intruding into a third party's computer system or any activity of a nature to harm, control, interfere with, or intercept all or part of a third party's computer system, violate its integrity or security,
- sending unsolicited emails and/or commercial prospecting or solicitation,
- manipulations intended to improve the referencing of a third party site,
- aiding or inciting, in any form and in any manner whatsoever, one or more of the acts and activities described above,
- and more generally any practice diverting the Services to purposes other than those for which they were designed.
12.2 It is strictly forbidden for Users to copy and/or divert for their own purposes or those of third parties the concept, technologies, all or part of the data or any other element of the Site.
12.3. The following are also strictly prohibited:
- any behaviour of such a nature as to interrupt, suspend, slow down or prevent the continuity of the Services,
- any intrusions or attempted intrusions into Reverse Contact's systems,
- any misappropriation of the Site's system resources,
- any actions of such a nature as to impose a disproportionate burden on the latter's infrastructures,
- any infringement of security and authentication measures,
- any acts likely to infringe the financial, commercial or moral rights and interests of Reverse Contact or of the users of its Site, and finally more generally
- any breach of these general conditions.
12.4 It is strictly forbidden to monetize, sell or grant all or part of the access to the Services or to the Site, as well as to the information hosted and/or shared there.
13. Sanctions for non-compliance
In the event of a breach of any of the provisions of these general terms and conditions or, more generally, a breach of the laws and regulations in force by a User, Reverse Contact reserves the right to take any appropriate measure and in particular to :
- suspend access to the Services of the User who is the author of the breach or infringement, or who has taken part in it,
- delete any content placed online on the Site,
- publish on the Site any information message that Reverse Contact deems useful,
- notify any authority concerned,
- initiate any legal action.
14. Liability and Warranty of Reverse Contact
14.1 Reverse Contact undertakes to provide the Services diligently and in accordance with the rules of the trade, it being specified that it has an obligation of means, to the exclusion of any obligation of result, which the Users expressly acknowledge and accept.
14.2 Since the Services are carried out by an algorithm by means of an automatic process, Reverse Contact cannot guarantee that the updating of the Data will be free of errors, particularly in the case of homonyms, and it cannot be held liable in this regard. In the event of an error, Reverse Contact undertakes, at the User's request, to correct the said error as soon as possible.
14.3. Reverse Contact undertakes to conduct regular checks to verify the operation and accessibility of the Site.
In this regard, Reverse Contact reserves the right to temporarily interrupt access to the Site for maintenance reasons.
Reverse Contact cannot be held responsible for temporary difficulties or impossibilities of access to the Site that are due to circumstances beyond its control, to force majeure as defined in Article 1218 of the French Civil Code, or that are due to disruptions in the telecommunications networks.
14.4. Reverse Contact does not guarantee to Users
- that the Services, which are subject to constant research to improve their performance and progress, will be totally free of errors, defects or faults,
- that the Services, being standard and in no way offered for the sole intention of a given User according to his own personal constraints, will specifically meet his needs and expectations.
14.5. In any event, the liability that Reverse Contact may incur hereunder is expressly limited to proven direct damages suffered by the User.
15. Reverse Contact's Intellectual Property
The systems, software, structures, infrastructures, databases and content of any kind (texts, images, visuals, music, logos, trademarks, databases, etc.) used by Reverse Contact on the Site are protected by all intellectual property rights or database producers' rights in force.
Any disassembly, decompilation, decryption, extraction, reuse, copying and, more generally, any act of reproduction, representation, distribution and use of any of these elements, in whole or in part, without Reverse Contact's authorization, is strictly prohibited and may be subject to legal proceedings.
In particular, the processing and enrichment of the data carried out by Reverse Contact are protected by the sui generis rights of the data producers in force.
Consequently, any disassembly, decompilation, decryption, extraction, reuse, copying and, more generally, any act of reproduction, representation, distribution and use of any of the data, in whole or in part, and in particular for the purpose of resale, are strictly prohibited and may be subject to legal proceedings, which the User expressly acknowledges.
16. User’s Personal data
The personal data you provide to Reverse Contact or get access to via the Reverse Contact website or Reverse Contact integrations when using the Services will be subject to Reverse Contact’s Privacy Policy available at https://www.reversecontact.com/privacy-policy, and the Data Processing Agreement. The Data Processing Agreement is incorporated into this Agreement by this reference. Each party will comply with the terms of the Data Processing Agreement: https://www.reversecontact.com/data-processing-agreement.
For any personal data, such as names, professional email addresses, job titles, social networks URLs, or professional phone numbers that you access or obtain when using the Services, (i) you will remain an independent Controller as defined under the EU General Data Protection Regulation, 2016; (ii) will individually determine the purposes and means of its processing; and (c) will comply with the obligations applicable to it under applicable data protection law with respect to the processing of such personal data.
17. Advertising
Reverse Contact reserves the right to insert on any page of the Site and in any communication to Users any advertising or promotional messages in a form and under conditions to be determined by Reverse Contact alone.
18. Links and third party sites
Reverse Contact may not under any circumstances be held responsible for the technical availability of Internet sites or mobile applications operated by third parties (including its possible partners) to which the User may have access through the Site.
Reverse Contact assumes no responsibility for the content, advertising, products and/or services available on such third-party sites and mobile applications, which are governed by their own conditions of use.
Nor is Reverse Contact responsible for transactions between the User and any advertiser, professional or merchant (including any of its partners) to which the User may be directed via the Site, and Reverse Contact shall in no way be a party to any disputes whatsoever with these third parties concerning, in particular, the delivery of products and/or services, guarantees, declarations and any other obligations whatsoever to which these third parties are bound.
19. Commercial references
The User expressly authorizes Reverse Contact to quote him and to use, if necessary, the reproduction of his brand or logo as a commercial reference, in particular at events, in his commercial documents and on his Internet site, in any form whatsoever.
20. Modifications
20.1. Reverse Contact reserves the right to modify these general terms and conditions at any time.
20.2. In the event of a significant change to the Management Policy, the Company will notify you of these changes.
The modified general terms and conditions will apply as of the renewal of this Subscription following their coming into force.
20.3. If the User does not accept the modified terms and conditions, the User must unsubscribe from the Services in accordance with the terms and conditions set out in the article "Duration of the Services, Termination".
20.4. Any User who uses the Services after the entry into force of the modified terms and conditions is deemed to have accepted these modifications.
21. Language
In the event of a translation of these terms and conditions into one or more languages, the language of interpretation shall be English in the event of a contradiction or dispute as to the meaning of a term or provision.
22. Applicable law and jurisdiction
The present general conditions are governed by French law.
In the event of a dispute concerning the validity, interpretation and/or execution of these Terms and Conditions, the Parties shall endeavor to reach an amicable solution to their dispute.
If they are unable to do so within 90 days of the date on which the first Party to act notifies the dispute to the other Party, the Parties agree that their dispute shall be a matter for the exclusive jurisdiction of the Court of First Instance of CRÉTEIL (Tribunal de Commerce de CRÉTEIL).
The Parties may at any time, without prejudice to any other proceedings, seek to settle any dispute arising out of or in connection with the present terms and Conditions in accordance with the ICC Mediation Rules.
